Terms of service

About Diabetic Box

The company Diabetic Box Sverige AB with organization number 559265-0914 is headquartered in Karlskrona, Sweden. Diabetic Box Sverige AB is registered for F-tax and has the following VAT registration number: SE559265091401.


When placing an order via the company Diabetic Box's website (www.diabeticbox.eu), the buyer confirms the companies terms and conditions and undertakes to comply with them.


If you wish to get in touch with us, send an email to kontakt@diabeticbox.se with your case and your contact information and we will get back to you shortly.



Ordering is done on our website (www.diabeticbox.eu). When you have completed your order, an order confirmation will be sent to the specified e-mail address. In the order confirmation you will find all information about the order including products, price, invoicing and delivery address. We reserve the right to correct orders if delivery is not possible for any reason, and if you have placed several orders, we reserve the right to merge your orders and deliver them in one package.

If there is any error in the order confirmation, you must contact us immediately via e-mail to kontakt@diabeticbox.se.


2.1 Pre-order of products (Pre-order)

By making a pre-order, you agree to be bound by these Terms for pre-ordering products, the Privacy Policy and Diabetic Box standard Purchase Terms.


2.1.1 Make a pre-order

When you make a pre-order, your contact information must be correct and up to date. If we do not have correct or updated contact information, we can not inform you about your pre-order. You can update your contact information at any time before your product is sent by sending an e-mail to kontakt@diabeticbox.se

Please note that pre-orders cannot be transferred to another individual or account.


2.1.2 Payments

When you make a pre-order, you must pay the full price for the ordered products as well as any delivery fees. Please note that for all orders sent to the delivery address outside the EU, there may be import duties, customs duties and taxes that you as a customer are obliged to pay. 


2.1.3 Delivery

Pre-ordered products are sent, subject to availability, by the specified launch date. Please note that the launch dates and dates for when the products are available may change and that we are not responsible for any changes to such dates.


2.1.4 Cancellation

Each of the parties can cancel a pre-order at any time, without giving a reason, before you have received notification from us that the pre-ordered product has been sent. If cancellation occurs before we send your order, you are entitled to a full refund for your pre-order. If you want to cancel the purchase after we have sent your order to the distributor, the conditions for the right of withdrawal according to the Terms of Purchase apply.


2.1.5 Responsibility

When it comes to pre-ordering a product that has not yet been launched, you are aware of and accept that the design of such a product and its technical functions are under development and that the product sent to you may differ from the product presented at the time of ordering. If for any reason you are not satisfied with the final version of the product, our sole responsibility is your right to cancel your purchase as stated in the Terms of Purchase. 



The store's prices are stated in Swedish kronor (SEK) including VAT. Any shipping costs will be added, depending on which shipping option is chosen when completing the order. If desired, the customer can change the displayed currency under the menu: "Currency".

We reserve the right to change prices caused by price changes from suppliers, printing errors in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.

We have the right to change the prices for the Products and therefore the prices that apply will be stated on the Website. For orders placed before the price change, the prices stated in the order confirmation for the specific order apply.


At checkout, you can choose between payment methods: Card payment, Klarna and Digital wallets.

No card details are stored on the Website or within the Company.


10 Product information

We reserve the right to make any errors on this website, e.g. product descriptions, specifications, incorrect prices, stock balances or other incorrect information. We reserve the right to correct obvious errors and to change or update the information on the Website at any time accordingly.

Images or other visual elements on the Website are for illustration purposes only and we do not guarantee the exact quantity displayed or the exact appearance, origin or function of the products. We always try our best to expose the products as accurately as possible.

See the order confirmation for the exact product quantity for your ordered product or products.

Only persons resident and with a postal address in the country / countries listed as possible countries for the product in the product description have the right to order the product in question. This is because the product meets the rules and requirements set in each country in which the product is available. The company can thus not offer the product to other countries than those listed in the product description because the product does not meet the legal requirements, such as current language on the table of contents.